Zapier Integration is not letting me create new contact in hubspot without email addressSOLVE
Mar 9, 2020 3:57 AM - edited Mar 15, 2020 3:16 AM
I'm using a zapier integration where I'm getting the new lead data, passing it to zapier webhook and then creating a contact in hubspot. Hubspot create contact api page says we can create a new contact without email address: https://developers.hubspot.com/docs/methods/contacts/create_contact
However, zapier integration is insisting on providing an email.
HubSpot: Required field "Contact Email" (email) is missing.
I reached to Zapier support team and they mentioned that this integration is done by Hubspot Team so request you to please fix this bug.
Solved! Go to Solution.
Mar 16, 2020 2:42 PM
Like most users on the community board, I'm just a user of the software, although my job requires that I probably use it more heavily than most.
You can tell the hubsot employees apart because they have an orange Icon next to their name and their title will usually be "Community Manager". Ex.) https://community.hubspot.com/t5/user/viewprofilepage/user-id/21301
However, they have a very large community to manage, so the best avenue in my experience for this sort of issue is the phone support team (1-888-482-7768).
For the workflow, I would create a contact based workflow that is triggered off of the "original source" and the "original source drilldown" on the contact. I'm not positive, but there should be a unique value for the exact zapier webhook that is used on the form. then just use the "clear value" action to remove the email address. (you have to make sure email is a non-mandatory field already, but I assume that isnt an issue here). I would also be certain to make sure reenrollment is OFF, so it doesnt trigger later if original source changes (there are unusual scenarios where this can happen).