'You have been made the ticket owner'

[RAdams6]

...I know I have been made the ticket owner, because I made myself the ticket owner!!!

How do I turn off this really annoying email notification? My inbox is full of them.

[karstenkoehler · Accepted solution]

Hi @RAdams6,

You can deactivate these notifications. Click the settings icon and select Notifications in the left sidebar. Scroll down to Tickets, expand it and uncheck "Ticket assigned to you":

More information on user notifications here: https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot

Hope this helps!

[RAdams6]

Thank you @matt my inbox will be much happier!

[RAdams6]

Hello? Anyone?

Please help me get this fixed, this is annoying me so much...

[MatthewBoyd · Accepted solution]

Hey @RAdams6, 

You're half way there. It looks like you've updated the notification of the Ticket being assigned to you, however, the notification you're getting is actually about a Contact being assigned to you. These notifications are being managed separately. 

Hope this helps!

[karstenkoehler]

Hi @RAdams6,

Could you share a scrreenshot of your notification settings and example of the emails you're receiving?

Best regards

[RAdams6]

Hi @karstenkoehler 

Sure, please see below:

Here's the settings I have set:

And yet I still get these emails:

Please make it stop!

Thanks

[RAdams6]

I'm not sure who accepted this as a correct answer but it hasn't worked for.

I have change dthe recommended setting and I am still getting bombarded with emails telling me information I already know.

[RAdams6]

Thank you so much! My inbox will appreciate it!

[karstenkoehler · Accepted solution]

Hi @RAdams6,

You can deactivate these notifications. Click the settings icon and select Notifications in the left sidebar. Scroll down to Tickets, expand it and uncheck "Ticket assigned to you":

More information on user notifications here: https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot

Hope this helps!

[tfiscus]

This did not work for me as I have had Tickets > Notification Topics > Ticket assigned to you (Get notified when a ticket is assigned to you) unselected for a many a moon, but still get notifications like the following, when I too assigned them to myself: