CRM

RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

...I know I have been made the ticket owner, because I made myself the ticket owner!!!

 

How do I turn off this really annoying email notification? My inbox is full of them.

2 Akzeptierte Lösungen
karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

'You have been made the ticket owner'

lösung

Hi @RAdams6,

 

You can deactivate these notifications. Click the settings icon and select Notifications in the left sidebar. Scroll down to Tickets, expand it and uncheck "Ticket assigned to you":

 

notification.png

 

More information on user notifications here: https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Lösung in ursprünglichem Beitrag anzeigen

MatthewBoyd
Lösung
Mitwirkender/Mitwirkende | Elite Partner
Mitwirkender/Mitwirkende | Elite Partner

'You have been made the ticket owner'

lösung

Hey @RAdams6

 

You're half way there. It looks like you've updated the notification of the Ticket being assigned to you, however, the notification you're getting is actually about a Contact being assigned to you. These notifications are being managed separately. 

 

MatthewBoyd_0-1614291596560.png

 

Hope this helps!

Lösung in ursprünglichem Beitrag anzeigen

9 Antworten
RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

Thank you @matt my inbox will be much happier!

RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

Hello? Anyone?

 

Please help me get this fixed, this is annoying me so much...

0 Upvotes
MatthewBoyd
Lösung
Mitwirkender/Mitwirkende | Elite Partner
Mitwirkender/Mitwirkende | Elite Partner

'You have been made the ticket owner'

lösung

Hey @RAdams6

 

You're half way there. It looks like you've updated the notification of the Ticket being assigned to you, however, the notification you're getting is actually about a Contact being assigned to you. These notifications are being managed separately. 

 

MatthewBoyd_0-1614291596560.png

 

Hope this helps!

karstenkoehler
Berühmtheit | Partner
Berühmtheit | Partner

'You have been made the ticket owner'

lösung

Hi @RAdams6,

 

Could you share a scrreenshot of your notification settings and example of the emails you're receiving?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

Hi @karstenkoehler 

 

Sure, please see below:

 

Here's the settings I have set:

 

Screenshot 2021-02-22 at 13.09.17.png

 

And yet I still get these emails:

 

Screenshot 2021-02-22 at 13.08.42.png

 

Please make it stop!

 

Thanks

RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

I'm not sure who accepted this as a correct answer but it hasn't worked for.

 

I have change dthe recommended setting and I am still getting bombarded with emails telling me information I already know.

RAdams6
Teilnehmer/-in

'You have been made the ticket owner'

lösung

Thank you so much! My inbox will appreciate it!

karstenkoehler
Lösung
Berühmtheit | Partner
Berühmtheit | Partner

'You have been made the ticket owner'

lösung

Hi @RAdams6,

 

You can deactivate these notifications. Click the settings icon and select Notifications in the left sidebar. Scroll down to Tickets, expand it and uncheck "Ticket assigned to you":

 

notification.png

 

More information on user notifications here: https://knowledge.hubspot.com/settings/how-to-set-up-user-notifications-in-hubspot

 

Hope this helps!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

tfiscus
Teilnehmer/-in

'You have been made the ticket owner'

lösung

This did not work for me as I have had Tickets > Notification Topics > Ticket assigned to you (Get notified when a ticket is assigned to you) unselected for a many a moon, but still get notifications like the following, when I too assigned them to myself:

 ezgif.com-gif-maker.png

0 Upvotes