Wrong secondary email on contacts

the_emily_b
Contributor

All of the sudden, I'm finding multiple contacts that have the wrong secondary email address associated with their record. I checked with my team and no one has been merging any contacts. Any idea how this happened and how I can fix it? I feel like I should be unmerging contacts but that's not possible. 

 

Here are a couple of examples:

Wrong Email 1.pngWrong Email 2.png

0 Upvotes
2 Replies 2
jennysowyrda
Community Manager

Hi @the_emily_b,

 

Have you reached out to HubSpot technical support regarding this matter? Partnering with them will be the best way to resolve this issue. 

 

Thank you,
Jenny

0 Upvotes
the_emily_b
Contributor

I did and it had to do with people clicking on a link from a fowarded email and then filling out a form. I didn't have the form toggle on to create a new contact for every form submission so it was overwriting info. I have to manually go back and fix them and then reupload the form submits. Here's the community article that explains it: https://community.hubspot.com/t5/Lead-Capture-Tools/Can-I-recreate-contacts-that-were-overwritten-by...