Workflows

[MBull]

Hi there

I have some static lists I want to delete that I can't becuase it says the list is in use on a workflow - but I can't see the workflows and from what I can see there are non active in any emails (which is what the workflow was, create a list when contact clicks a link)

How can i tidy this up?

[MBull]

Please see attached

[karstenkoehler]

@MBull thank you – what happens when you click on the two "When a contact clicks a link in the email"?

[MBull]

Takes me to the workflows section, which I then can't see anything apart
from adverts

[karstenkoehler · Accepted solution]

@MBull so for some emails, apparently, you set up email automation: https://knowledge.hubspot.com/marketing-email/use-automation-with-marketing-emails

If the workflow section is not accessible to you, you would have to find these emails by checking one after the other, and turning off the automation there.

If your lists were used in that automation, you may find these emails fastest by opening a contact on that list and checking which marketing emails they received.

[karstenkoehler]

Hi @MBull,

Can you share a screenshot of the notice about the list being references in workflows?

Are you a super admin in your portal / do you have permissions to see and edit workflows?

Best regards

[MBull]

I am super-admin - it say's there are workflows connected to the list, but
I can't see where!

[karstenkoehler]

Hi @MBull,

Can you share a screenshot of the notice about the list being referenced in workflows?

Best regards