Workflow for task deletion?

SOLVE
Occasional Contributor

Hey guys, like the title describes, I'm looking to see if there is a workflow i can write to complete, edit, or close open tasks for leads/contacts that have a status = disqualified.

 

Currently the status comes directly off our Salesforce instance, and there is a bi-drectional sync on most everything.

 

I am trying to:

a. prevent users from adding contacts to queues if they've been disqualified or if status = disqualified

b. prevent the creation of tasks for leads/contacts that have been disqualified

c. mass delete or take off queues, or sync lists once a contact/lead has been disqualified

 

Any help?!!

1 Accepted solution

Accepted Solutions
Esteemed Advisor

Not explicitly as stated, but you could accomplish this with a helper list. 

 

Build a new static list (must be static, not smart), and have your HubSpot automation add undesired contacts to that static list. Then, update your inclusion list criteria to explicitly exclude anyone who's a part of that list, along with your existing criteria.


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
5 Replies 5
Esteemed Advisor

Hi, @carlos_xeeva. I'm not sure this is something that's natively possible; it won't be available with native HubSpot workflows. Those workflows only let you create HubSpot or Salesforce-side tasks; it won't allow you to modify an existing task. 

 

I don't have Salesforce's task sync turned on - it's possible that if desired updates on tasks in Salesforce push to HubSpot, you may be able to solve this with Salesforce-side task automation instead. 


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
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Occasional Contributor

 

Can I enable a workflow to take the contact off the salesforce inclusion list?

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Esteemed Advisor

Not explicitly as stated, but you could accomplish this with a helper list. 

 

Build a new static list (must be static, not smart), and have your HubSpot automation add undesired contacts to that static list. Then, update your inclusion list criteria to explicitly exclude anyone who's a part of that list, along with your existing criteria.


Brad Mampe, Salesforce Analyst, Fidelity
I'm probably wrong. I may not be right about that.
Regular Contributor

I have the same question.

 

I have a combination of Salesforce-originated tasks and Hubspot-originated tasks.

The systems are synced so tasks are visible in both systems, irrespective of which system they were created in.

 

The challenge is: very hard to get anything done on the SF side.

 

Ideally, I would be able to create a workflow to "edit tasks" or "change task status" - even easier would be if fields were available in the task view - if there was "edit columns" and we could see e.g. lifecycle stage, status etc. then it would be easy to multi-select and complete tasks for e.g. disqualified contacts as a workaround.

 

Any ideas?

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Occasional Contributor

I have this problem with using the HubSpot native tasks (not using SFDC). When we add someone to a sequence and then later identify they are no longer with the company, my reps still have those outstanding tasks. A way to mass delete those associated tasks would be great.