CRM

ab6499
Member

Wordpress Hubspot form some fields are disabled

SOLVE

On my Wordpress I have installed "Hubspot all in one marketing" plugin. I have inclueded a Hubspot form but some fields appear as disabled and some work well. I have tried to disabled some wordpress's plugin but the problem remain.
Wordpress version 5.7.1
Someone have idea how to solve?

Thanks

0 Upvotes
1 Accepted solution
AdamLPW
Solution
Key Advisor

Wordpress Hubspot form some fields are disabled

SOLVE

Hi @ab6499,

 

Thanks for this.  I'm not certain, but it's possible another Visual Composer element is overlapping the first two fields, making them unclickable.  If I right-click on the Prenom/Nom fields and inspect (in Chrome) I get the following:

AdamLPW_0-1629276415382.png

Note: the area highlighted in blue (the div) overlaps the first two data fields.  If I right-click on e.g. Categorie, I can see the HS form code for Category and scroll up in the Elements panel to find the code I'm looking for:

AdamLPW_1-1629276504308.png

Could be nothing, but could be your problem?


Did my post help answer your query? Help the Community by marking it as a solution
"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"

View solution in original post

5 Replies 5
ab6499
Member

Wordpress Hubspot form some fields are disabled

SOLVE

Thank you very much, you have found the solution for me!
Thank you again.

AdamLPW
Solution
Key Advisor

Wordpress Hubspot form some fields are disabled

SOLVE

Hi @ab6499,

 

Thanks for this.  I'm not certain, but it's possible another Visual Composer element is overlapping the first two fields, making them unclickable.  If I right-click on the Prenom/Nom fields and inspect (in Chrome) I get the following:

AdamLPW_0-1629276415382.png

Note: the area highlighted in blue (the div) overlaps the first two data fields.  If I right-click on e.g. Categorie, I can see the HS form code for Category and scroll up in the Elements panel to find the code I'm looking for:

AdamLPW_1-1629276504308.png

Could be nothing, but could be your problem?


Did my post help answer your query? Help the Community by marking it as a solution
"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"
ab6499
Member

Wordpress Hubspot form some fields are disabled

SOLVE

Please find below a url:

0 Upvotes
ab6499
Member

Wordpress Hubspot form some fields are disabled

SOLVE

Yes, I tried different browsers (chrome, firefox) and the problem remains.
I haven't found a rule that some types of fields work and others don't.
If I activate the browser development mode (F12) the fields all work, if I remove it they no longer work.
Can I send you the url in pvt? Blelow a screenshot.
Thank you very much

1.png

0 Upvotes
AdamLPW
Key Advisor

Wordpress Hubspot form some fields are disabled

SOLVE

Hi @ab6499,

 

Will need a bit more info to help... can you share a link to the form and a screenshot of the form design screen in HubSpot?  

Are there certain types of field that are/are not working (e.g. dates)?

 

Have you tried your form in different browsers?


Did my post help answer your query? Help the Community by marking it as a solution
"The rest of my advice has no basis more reliable than my own meandering experience. I will dispense this experience... now!"