Will Transactional Email Engagement Remove Quarantine Status?

[BurchA]

I know the transactional email add-on will send emails to quarantine addresses, but if those recipients click-through, open, etc. will that remove the quarantine flag?

[karstenkoehler · Accepted solution]

Hi @BurchA,

According to the documentation it won't, no, only a reply from a one-to-one email sent through a connected inbox will.

(There is a chance that this specific case isn't documented. You could reach out to HubSpot technical support to confirm.)

Best regards!