Why only 1 Core seat with paid Hubspot but unlimited Core seats with free?

[Ants]

Hello,

I am new to Hubspot and previously in another company I used its Free version where we had an unlimited number of Core Seats (with trial). I now start a new company that uses Starter package and it only has 1 core seat and 1 view only. How does this happen? Should I downgrade back to free version to have more seat if having more seat is my priority?

Thanks

[Ants]

Thanks for your reply. I actually tried it out and it's not quite accurate. In free version, I can add new Super Admins without any limit (at least we have 5 users/admins) however when we use the started package we can only have 1 super admin, and the remaining 4 users are view only. 

[karstenkoehler]

@Ants the migration of the old to the new model is not happening over night, there are still many portals with many more free users. It's unfortunately not clear cut, but if your portal is among those that have already been migrated, there's no going back as far as I know.

[karstenkoehler · Accepted solution]

Hi @Ants,

HubSpot is migrating portals to the new seats model – if you previously had access to a portal with (what felt like) unlimited free users, that portal was simply not yet part of the migration.

For all migrated portals or newly created ones, the following applies: https://legal.hubspot.com/hubspot-product-and-services-catalog

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HubSpot’s free tools are available as a single free edition (with up to two free users), and they’re also included in every edition of our premium products.

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In other words, downgrading will not grant you more seats.

Best regards!

[yasnelsaboritg]

No, but at least you can have these two free users and they can create and manage contacts, even if they keep the Hubspot brand. I understand that they want to grow their profits, but this is a hard blow for companies that are just starting out. At least one would think that they could have paying users and the free ones who could create their own contacts at least. I think Hubspot pushed with this measure. I myself am organizing a migration to another system. For many of my clients who I helped to organize with Hubspot and then always ended up buying, it will no longer be possible because they have to enter with an investment from day 0.