Why have Notifications stopped?

SOLVE
schoolofthewild
Member

Hi all

I've just started using Hubspot (Free for now). I signed up on 23rd December, 2017.

I understand that I get 200 desktop notifications per month - which have been great. 

I've used almost 300, so have stopped seeing them for the last few days, but as it's now 24th Jan (ie more than a month), I'm wondering why it hasn't reset so I can see them again?

Can anyone advise?

 

Thanks

Nigel

0 Upvotes
1 Accepted solution

Accepted Solutions
roisinkirby
Solution
HubSpot Product Team

Hey @schoolofthewild

 

If you're using the free version of HubSpot Sales, you can receive 200 free notifications per month.

 

If this monthly limit is reached, you will still be able to send tracked emails and receive instant notifications, but you will not be able to view your activity feed until your notification count has been reset. Your notification count will reset and go back to 0 on the first calendar day of each month.

 

If you go over the 200 notification limit, you can upgrade to receive unlimited notifications along with the other features of HubSpot Sales Starter or Professional.

View solution in original post

7 Replies 7
roisinkirby
Solution
HubSpot Product Team

Hey @schoolofthewild

 

If you're using the free version of HubSpot Sales, you can receive 200 free notifications per month.

 

If this monthly limit is reached, you will still be able to send tracked emails and receive instant notifications, but you will not be able to view your activity feed until your notification count has been reset. Your notification count will reset and go back to 0 on the first calendar day of each month.

 

If you go over the 200 notification limit, you can upgrade to receive unlimited notifications along with the other features of HubSpot Sales Starter or Professional.

View solution in original post

mnph
Member

Thanks for the information. As a followup, if the Activity Feed Limit is reached:

  1. Will replies to tracked emails still be updated per contact?
  2. Will document downloads continue to be updated?
  3. Will individual activity continue to be stored?
  4. Will the Last Activity Date be updated based on the Activity?

Basically, I'd like to know if the activity feed limit is reached, will activities over the 200 count still be updated per contact? Thx.

0 Upvotes
roisinkirby
HubSpot Product Team

Hey @mnph

 

f you're using HubSpot's free sales tools, you can receive 200 free notifications per month.

If this monthly limit is reached, you will still be able to send tracked emails and receive instant notifications, but you will not be able to view your activity feed until your notification count has been reset. Your notification count will reset and go back to 0 on the first calendar day of each month.

If you go over the 200 notification limit, you can upgrade to receive unlimited notifications along with the other features of HubSpot Sales Hub Starter or Professional.

0 Upvotes
dshutanevive
Member

My notifications do not seem to have reset. I hit 200 in the first month, got the message that I had run our for the month, but they never started re-appearing. How do I get them to reset?

0 Upvotes
dshutanevive
Member

Mine never reset. They stopped and never started again.

0 Upvotes
CorePipe
Participant

Hey there,

 

Sorry for reviving this post but I had a question:

 

If one hits the 200 notification limit, will tracked emails and calls still show up in the individual activity feed of contacts and companies? Can I still go to a contact page and see tracked activitiy?

 

Thank you

0 Upvotes
PamCotton
Community Manager

Hello @CorePipe

 

At the moment free users only receive 200 notifications per month. If this monthly limit is reached, you can still send tracked emails and receive instant notifications, but your activity feed will not show these notifications until your notification count resets on the first calendar day of each month.

 

More information here.

 

I hope this helps.

 

Pam

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