Why does HubSpot keep sending me emails when a user logs into their account?

[Tamara_DVX]

Why would I ever care about this?

I've followed the link to customize Notifications, but I can't find any setting that seems to relate to this.

[Tamara_DVX]

Thanks, Karsten! Here's the email I'm getting.

This isn't from a "form" in the normal sense of the word; it's just the login page! I don't want or need emails when people log in!

[karstenkoehler · Accepted solution]

@Tamara_DVX no need for exclamation marks.

This is due to HubSpot recognizing existing forms on your website. You can turn that off by following these steps: https://knowledge.hubspot.com/forms/use-non-hubspot-forms#enable-or-disable-non-hubspot-forms

Simply disable "Collect data from website forms". This will affect all non-HubSpot website forms.

[Tamara_DVX]

Lol, I'm not going to apologize for punctuation. It's not like I was typing in all caps or something.

I've had an extremely frustrating time trying to set up HubSpot, and these login emails were just the last straw at that point in the day. I don't understand why there's not just a setting to ignore the login form. I don't understand the use case for getting notifications every time someone logs in.

Disabling notifications for all third-party forms is not going to be a viable solution, because using Gravity Forms is one of the reasons I'm trying HubSpot in the first place.

Thank you for your time in replying. It's at least useful to have a grasp of the limitations of the service.

[karstenkoehler]

Hi @Tamara_DVX,

Can you please share a screenshot of the email, pixelating or blurring personal information?

Best regards