Why do contacts get marked as 'Finished' in a sequence

[MRaulas]

Why do contacts get marked as 'Finished' in a sequence despite they don't meet the unenroll criteria (either replies or clicks a book a meeting link), is 'Finishing' contacs that don't meet that criteria in various steps in a sequence ??!!

[ArisudanTiwari · Accepted solution]

Hi @MRaulas ,

In HubSpot, a contact is marked as “Finished” when they complete all the steps in a sequence, even if they didn’t reply or book a meeting. It simply means the sequence ran its full course from start to end.

If a contact replies to an email or books a meeting during the sequence, they’re automatically unenrolled and marked as “Unenrolled”, not “Finished.”

So in short:

• Finished = the contact completed all sequence steps without replying.

• Unenrolled = the contact replied or took another action that removed them early.

If you’re trying to follow up with contacts who didn’t engage, filtering by “Finished” is a good place to start.

You can check out these HubSpot resources for more details:

https://knowledge.hubspot.com/sequences/create-and-edit-sequences

https://knowledge.hubspot.com/sequences/enroll-contacts-in-a-sequence

Hope that clears it up!