CRM

seanwellington
Member

Why am I blocked at 200 notification?

SOLVE

Is the free version limited to 200 notifications?

 

If so, is this made clear anywhere- I've spent a far amount of time inputting information- contacts, companies, tasks- and now it is being blocked.

 

Thank you,

Sean

1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Why am I blocked at 200 notification?

SOLVE

Hi @seanwellington

 

Yes, Sale Free is limited.

 

If you refer to https://www.hubspot.com/pricing/sales?selectedPackage=free and hover your mouse over Email tracking and notificaitons it will show you the limitation. 

 

Hope this helps. 

Phil Vallender | Inbound marketing for B2B technology companies

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0 Upvotes
10 Replies 10
Phil_Vallender
Solution
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Why am I blocked at 200 notification?

SOLVE

Hi @seanwellington

 

Yes, Sale Free is limited.

 

If you refer to https://www.hubspot.com/pricing/sales?selectedPackage=free and hover your mouse over Email tracking and notificaitons it will show you the limitation. 

 

Hope this helps. 

Phil Vallender | Inbound marketing for B2B technology companies
0 Upvotes
WillH1
Member

Why am I blocked at 200 notification?

SOLVE

Hi @Phil_Vallender 

 

Does this mean a free account is limited to 200 notifications full stop (and no more will ever be shown) or that a free account is limited to 200 notifications per calendar month?

 

This thread seems to indicate it's 200 notifications per month:

https://community.hubspot.com/t5/CRM/Why-have-Notifications-stopped/m-p/175108

 

Thanks,

 

Will

0 Upvotes
Phil_Vallender
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Why am I blocked at 200 notification?

SOLVE

Hi @WillH1 

 

If I remember correctly it used to be 200 per month - but the wording has now changed and everywhere seems to imply that you get a rolling stream of the 200 most recent notifications, but no history beyond that? 

 

@jennysowyrda can you confirm if I am correct on that?

Phil Vallender | Inbound marketing for B2B technology companies
0 Upvotes
WillH1
Member

Why am I blocked at 200 notification?

SOLVE

Hi @Phil_Vallender 

 

Thanks. I appreciate the very swift and personal response.

 

It would be interesting to hear what @jennysowyrda can contribute.

 

Will

0 Upvotes
jennysowyrda
Community Manager
Community Manager

Why am I blocked at 200 notification?

SOLVE

Hi all,

 

As outlined in this knowledge base document, the limit is still 200 per month for free users.

 

Thank you,
Jenny

0 Upvotes
WillH1
Member

Why am I blocked at 200 notification?

SOLVE

Hi @jennysowyrda and @Phil_Vallender 

 

So, just to be clear: Free account users get 200 notifications per calendar month. If this number is exceeded, no activity will be visible beyond these 200 until the next month's allocation of 200 notifications is activated/the counter is set back to "0" for the new month.

 

But does this mean we can only ever see the last 200 items in our activity feeds?

 

Please clarify this particular point. The KB article does not address this specifically.

 

Thanks,

 

Will

jennysowyrda
Community Manager
Community Manager

Why am I blocked at 200 notification?

SOLVE

Hi @WillH1,

 

You are correct! Every month you receive 200 notifications. If you do not use all of the 200, you will be able to view your most recent 200 notifications.

 

Additionally, I did want to note that you can still receive real time notifications for email opens after the 200 (through the chrome or outlook extension), it is just the ability to use/view the activity feed that becomes locked after the 200 notifications are used for the month.

 

Please let me know if you have any other questions, or if I can clarify anything!

 

Thanks,

Jenny

WillH1
Member

Why am I blocked at 200 notification?

SOLVE

Hi @jennysowyrda 

 

Thank you. I really appreciate it.

 

I can cross that off my list. 🙂

 

All the best,

 

Will

0 Upvotes
Phil_Vallender
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

Why am I blocked at 200 notification?

SOLVE

Thanks @jennysowyrda  - in that case the wording on the pricing page is a bit missleading/confusing and should be changed I think. Not hard to say '200 per month'.

Phil Vallender | Inbound marketing for B2B technology companies
0 Upvotes
jennysowyrda
Community Manager
Community Manager

Why am I blocked at 200 notification?

SOLVE

Thanks @Phil_Vallender! I agree and I have submitted feedback to the team regarding the wording on the pricing page. 🙂