Where to find the Bcc email address when not sending in Hubspot

[adonatac]

Hi,

Where can I find the Bcc Hubspot email address that I can put in the Bcc of an email in say Outlook so that it will be saved inside the CRM and linked to the company/contact file?

Thanks.

A 

[Bryantworks · Accepted solution]

Hey @adonatac 

You can find the BCC address that you need here (Settings > Sales > Log emails in CRM:  

Please keep in mind:

• The email address that you are sending from must match the email address of a user in your HubSpot portal. This prevents someone outside your company, maliciously spamming the BCC address.
• HubSpot won't log emails that you send to co-workers based on email domain.
• HubSpot will create a contact when you email someone who doesn't yet exist in your CRM.
• If you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.

[Mindspan]

Why does this setting location keep changing along with a bunch of other settings? I have just wasted 15 minutes of my day looking for this. There should at least be a settings search if you are going to keep doing this... and I am not seeing the benefit of this new navigation scheme. When I am thinking of email settings, am I thinking of Objects? No, and I doubt anyone else is either.

[TiphaineCuisset]

Hi @Mindspan 

Thank you for your reply and sorry for the inconvenience caused. 

I've passed on your feedback to the relevant team. 

Thank you

Best

Tiphaine

[JChallen]

Hi

Can someone clarify how this works.

I sent an email outside of hubspot from cin7 and tried the bcc email and the Cc email from hubspot

My understanding is I should see it in hubspot under that contact.

My sent email is superadmin .

To email is contact 

Cc email is hubspot

Bcc email is hubspot

What I am doing wrong?

I just want an external email and attachment put against contact in hubspot

Thanks

[TiphaineCuisset]

Hi @JChallen 

Thank you for reaching out. 

You can find the details on how to use the bcc and the forwarding address to log emails in HubSpot here. Basically for an outbound email you'd use the BCC address and for an incoming email you'd use the forwarding address.

If you think there is an issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

Thank you!

Best

Tiphaine

[meteoDaniel]

Fixed

[Bryantworks · Accepted solution]

Hey @adonatac 

You can find the BCC address that you need here (Settings > Sales > Log emails in CRM:  

Please keep in mind:

• The email address that you are sending from must match the email address of a user in your HubSpot portal. This prevents someone outside your company, maliciously spamming the BCC address.
• HubSpot won't log emails that you send to co-workers based on email domain.
• HubSpot will create a contact when you email someone who doesn't yet exist in your CRM.
• If you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.

[daleajones]

Hi Chris,

Has this solution changed as I don't see this option under my Sales menu?

[Bryantworks · Accepted solution]

Hey @daleajones, it has moved.  You can find it under "Integrations" > "Email Integrations":

[Conceporta]

Hello,

I am looking for BCC email as well, but I do not see Email Integrations under Integrations anymore.  Do you know where to find the BCC email for tracking?

[TiphaineCuisset]

Hi @Conceporta 

Thank you for reaching out

This setting can now be found in Settings, under Objects > Activity > Email Logging tab

Hope that helps.
Have a lovely day,
Tiphaine.

[ImportA340]

Why does the location keep changing so frequently?!?

[kvlschaefer]

Hi @ImportA340,

Thanks for reaching out!

Our product team makes updates to the software as they deploy or sunset tools. 

I wanted to share this guide with you which explains how the product team makes its product decisions based on customer feedback. 

If you would like to provide them feedback on the placement of this tool, I would highly encourage you to submit it to the Ideas Forum. This is where our Product Team goes for customer feedback and feature requests. 

Best,

Kristen

[daleajones]

Great thanks!

[genkidave]

I don't see this email option in the the Settings/Sales area -- where do I get the BCC link now to log emails to Hubspot?

[PamCotton]

Hello @genkidave 

Were you able to follow the steps on this article here?

It will give you step by step in how you can set up your BCC.

Kindly,

Pam

[damienfellowes]

Does this method also work for emails sent through the Hubspot Marketing?