Where to find the Bcc email address when not sending in Hubspot

SOLVE
adonatac
Participant

Hi,

 

Where can I find the Bcc Hubspot email address that I can put in the Bcc of an email in say Outlook so that it will be saved inside the CRM and linked to the company/contact file?

 

Thanks.

 

0 Upvotes
2 Accepted solutions

Accepted Solutions
Bryantworks
Solution
Key Advisor

Hey @adonatac 

 

You can find the BCC address that you need here (Settings > Sales > Log emails in CRM:  

 

Settings - Google Chrome 2019-05-13 08.11.18.png

 

Please keep in mind:

 

  • The email address that you are sending from must match the email address of a user in your HubSpot portal. This prevents someone outside your company, maliciously spamming the BCC address.
  • HubSpot won't log emails that you send to co-workers based on email domain.
  • HubSpot will create a contact when you email someone who doesn't yet exist in your CRM.
  • If you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.
Chris Bryant | Your Dedicated HubSpot Expert

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Bryantworks
Solution
Key Advisor

Hey @daleajones, it has moved.  You can find it under "Integrations" > "Email Integrations":

 

Image 2020-08-12 at 8.17.13 AM.png

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

14 Replies 14
Bryantworks
Solution
Key Advisor

Hey @adonatac 

 

You can find the BCC address that you need here (Settings > Sales > Log emails in CRM:  

 

Settings - Google Chrome 2019-05-13 08.11.18.png

 

Please keep in mind:

 

  • The email address that you are sending from must match the email address of a user in your HubSpot portal. This prevents someone outside your company, maliciously spamming the BCC address.
  • HubSpot won't log emails that you send to co-workers based on email domain.
  • HubSpot will create a contact when you email someone who doesn't yet exist in your CRM.
  • If you manually use the BCC address in an email client without tracking, this will simply log the email on a contact record in your CRM. This will not allow you to track opens or clicks on your emails.
Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

damienfellowes
Member

Does this method also work for emails sent through the Hubspot Marketing?

0 Upvotes
genkidave
Member

I don't see this email option in the the Settings/Sales area -- where do I get the BCC link now to log emails to Hubspot?

0 Upvotes
PamCotton
Community Manager

Hello @genkidave 

 

Were you able to follow the steps on this article here?

It will give you step by step in how you can set up your BCC.

 

Kindly,

 

Pam

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daleajones
Member

Hi Chris,

 

Has this solution changed as I don't see this option under my Sales menu?

hubspot question_200812_1137_DJ.jpg

0 Upvotes
Bryantworks
Solution
Key Advisor

Hey @daleajones, it has moved.  You can find it under "Integrations" > "Email Integrations":

 

Image 2020-08-12 at 8.17.13 AM.png

Chris Bryant | Your Dedicated HubSpot Expert

View solution in original post

daleajones
Member

Great thanks!

Conceporta
Member

Hello,

 

I am looking for BCC email as well, but I do not see Email Integrations under Integrations anymore.  Do you know where to find the BCC email for tracking?

 

Conceporta_1-1620099991966.png

 

 

0 Upvotes
TiphaineCuisset
Community Manager

Hi @Conceporta 

 

Thank you for reaching out

 

This setting can now be found in Settings, under Objects > Activity > Email Logging tab

 

Hope that helps.
Have a lovely day,
Tiphaine.


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meteoDaniel
Participant

Fixed

0 Upvotes
Mindspan
Participant

Why does this setting location keep changing along with a bunch of other settings? I have just wasted 15 minutes of my day looking for this. There should at least be a settings search if you are going to keep doing this... and I am not seeing the benefit of this new navigation scheme. When I am thinking of email settings, am I thinking of Objects? No, and I doubt anyone else is either.

TiphaineCuisset
Community Manager

Hi @Mindspan 

 

Thank you for your reply and sorry for the inconvenience caused. 

 

I've passed on your feedback to the relevant team. 

 

Thank you

Best

Tiphaine


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JChallen
Member

Hi

Can someone clarify how this works.

I sent an email outside of hubspot from cin7 and tried the bcc email and the Cc email from hubspot

My understanding is I should see it in hubspot under that contact.

My sent email is superadmin .

To email is contact 

Cc email is hubspot

Bcc email is hubspot

 

What I am doing wrong?

I just want an external email and attachment put against contact in hubspot

Thanks

0 Upvotes
TiphaineCuisset
Community Manager

Hi @JChallen 

 

Thank you for reaching out. 

 

You can find the details on how to use the bcc and the forwarding address to log emails in HubSpot here. Basically for an outbound email you'd use the BCC address and for an incoming email you'd use the forwarding address.

 

If you think there is an issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and specific examples about this. 

 

Thank you!

Best

Tiphaine


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