CRM

RWolskel
Member

When editing a contact, I am unable to save the changes?

SOLVE

I have Superadmin status, but when I go to edit most fields in a contact, the save icon is not appearing in the left hand menu. In the LH menu I can edit the name at the top, plus the phone number; but not the other fields. It was working perfectly up till Tuesday. Another user who also has access can see the save button.

 

Someone on the chat window suggested clearing the cache as well as signing in and out, which I have done. I also turned the computer off, and re-booted; but it is still not working. Any ideas?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

When editing a contact, I am unable to save the changes?

SOLVE

Hi @RWolskel,

 

Is this also occurring in other browsers?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


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2 Replies 2
RWolskel
Member

When editing a contact, I am unable to save the changes?

SOLVE

Hi Karsten,

 

That's strange?? I tried in Firefox, and it was fine. Then went back to Chrome and it was working again there as well!

 

Half an hour before it wasn't, so I am not really sure if editing in Firefox fixed the problem, or something happened in that half hour.

 

But it is now working anyway. Many thanks for that.

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

When editing a contact, I am unable to save the changes?

SOLVE

Hi @RWolskel,

 

Is this also occurring in other browsers?

 

Best regards!

Karsten Köhler
Digital Marketer | HubSpot Freelancer | CRM Consultant

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes