Whatsapp Business template don't show in inbox

[GBreccia]

Hi,

i sent one whatapp business template to 2 contacts.
One template is show in one contant but other not.
Contacts have received the message correclty

[GBreccia]

Thank you, Jigar. Both contacts have opted in. They received my WhatsApp template correctly on their phones. I can see the message in the "HubSpot inbox" sent folder for only one of them (Giovanni), but no for Gabriele.

I sent the messages with a workflow with success.

[Jigar_Thakker]

Hey @GBreccia 

In order to show your templates to your contacts contacts must have opted in for WhatsApp conversations check this article so that you can understand the requirements: https://knowledge.hubspot.com/inbox/collect-consent-for-whatsapp-conversations 

Let me know if you have any follow-up questions.

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