What to do with a won deal after they cancel services?
SOLVE
I work at a SaaS company and manage the sales side of ou HubSpot. Let's say company X signs an agreement to pay us on a month to month basis. They do this for a few months, and then cancel services. Even after I have moved this deal to Closed/Won, should I then move it to Closed/Lost after they cancel?
I'm trying to work out a way to track all of our revenue outside of Revenue Anaylitics and think this may help.
With Enterprise you have access to the MRR Reporting which is the best way to handle your recurring Deals. MRR Reporting needs to be turned on (it's not on by default) and once it's on it can't be turned off (which is ok).
For one of our clients (non-Enterprise) we created a new Deal Stage called "Churn" (with a Closed Lost status). That allowed us to see the total value of the deals over time.
We created a "Reason for Churn" Property is and made it mandatory.
The only downside of this method is the historical reporting is skewed because you move the revenue from Closed Won to Churn (Closed Lost). And, if you duplicate the Deal you end up with double counting revenue.
Have fun
Mike
Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.
What to do with a won deal after they cancel services?
SOLVE
Hi ZRoberts4,
Consider custom reporting, data integration, consulting experts, or exploring alternative tools to visualize your recurring and campaign revenue together. If you have more questions, feel free to ask.
With Enterprise you have access to the MRR Reporting which is the best way to handle your recurring Deals. MRR Reporting needs to be turned on (it's not on by default) and once it's on it can't be turned off (which is ok).
For one of our clients (non-Enterprise) we created a new Deal Stage called "Churn" (with a Closed Lost status). That allowed us to see the total value of the deals over time.
We created a "Reason for Churn" Property is and made it mandatory.
The only downside of this method is the historical reporting is skewed because you move the revenue from Closed Won to Churn (Closed Lost). And, if you duplicate the Deal you end up with double counting revenue.
Have fun
Mike
Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.
What to do with a won deal after they cancel services?
SOLVE
Thanks for the reply Mike! Definitely helpful. We are using the Recurring Revenue Analytics, but I;m trying to make these separate charts because we want to see our recurring revenue along with our campaign/variable revenue in the same view. Recurring Revenue analytics is nice but doesn't exactly capture everything we need. It has been difficult to see our total historical revenue across all client types because of this.
