CRM

LRetzlaff
Member

What settings do I need to only log and track certain emails from my google business gmail account?

SOLVE

I thought I set up everything right. However, I am getting emails that are sent to my business gmail account (I don't have a personal email attached as I want to send everything from my work gmail) and are then logged into my CRM Hubspot account. 
I try to send emails I need tracked through Hubspot directly. But people that send me emails not originally associated with Hubspot CRM are being logged. 
What settings do I need to change in order to only track certain emails that originate from CRM?
Thank you!!

0 Upvotes
1 Accepted solution
TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

What settings do I need to only log and track certain emails from my google business gmail account?

SOLVE

Hey @LRetzlaff all incoming emails shouldn't be logged within the CRM, only emails sent with the "log in CRM" checkbox enabled or sent from the CRM itself and their respective replies should log. 
https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Did you connect your email as an inbox in HubSpot? If so this may be the issue, the inbox connection will log all incoming emails as it's designed to be used as an inbox channel for HubSpot (generally used by team emails such as support@mycompany.com). This is different to the personal email logging which should only log emails you have set it to log and not all incoming mail. 
Additionally, if you like you can also set specific emails to never log if you're seeing some being logged you never wish to have logged. 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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3 Replies 3
filipg
Contributor

What settings do I need to only log and track certain emails from my google business gmail account?

SOLVE

Just for the sake of clarity, as it's not readily apparent from the marked solution or the OP's response, removing the said email address from the Inbox will stop all incoming email as being logged.

Could the OP/accepted solution provider please confirm? Thanks!

0 Upvotes
LRetzlaff
Member

What settings do I need to only log and track certain emails from my google business gmail account?

SOLVE

Yes, I did have it set up as an inbox. That fixed the issue!! Thank you!

TomM2
Solution
Key Advisor | Partner
Key Advisor | Partner

What settings do I need to only log and track certain emails from my google business gmail account?

SOLVE

Hey @LRetzlaff all incoming emails shouldn't be logged within the CRM, only emails sent with the "log in CRM" checkbox enabled or sent from the CRM itself and their respective replies should log. 
https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log

Did you connect your email as an inbox in HubSpot? If so this may be the issue, the inbox connection will log all incoming emails as it's designed to be used as an inbox channel for HubSpot (generally used by team emails such as support@mycompany.com). This is different to the personal email logging which should only log emails you have set it to log and not all incoming mail. 
Additionally, if you like you can also set specific emails to never log if you're seeing some being logged you never wish to have logged. 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

Book a meeting

Did my post help answer your query? Help the community (and me) by marking it as a solution.