What's the difference between deals and tickets?SOLVE
I've done some searching but I can't really find the answer. I'm still rather new to HS and I'm trying to setup an extended workflow where we setup a flow after a sales is completed.
I'm now considering using either tickets or making a new deal for this.
Which brings me to the question: what's the difference between deals and tickets?
I see a lot of overlap between the 2. I understand one is more for sales, the other more for support but the UI gives me the idea that they're very similar and so I'm looking for some best practise suggestions to understand the limitations in regards to my goal.
Hope that anyone can give some clarity to allow me to choose.
Thanks in adance!!
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