What lifecycle stage do you assign churned clientsSOLVE
Feb 5, 2019 8:54 AM
I am really confused here. Since there's no way to change the lifecycle stage property (booo HubSpot), I was wondering what you guys are doing out there.
What lifecycle stage do you assign churned clients. Do you keep it as it is or do you set it as others?
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Feb 5, 2019 10:52 AM
I agree with @gelflex-cc, we typically use Other for churned customers.
We also do what @Mhpoulsen mentioned and create a custom property that will allow us to better define what "Other" is. In that case we can create workflows, lists, or filters based on the combination of the 2.
For example a list that pulls all contacts with lifecycle stage of other and the "Other" type is equal to "Churned".
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