CRM

SWard75
Member

What are the sequence limits from a static list?

SOLVE

Why are only 1000 from a list of 5000 contacts being sent our sequence emails?

 

Thanks

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

What are the sequence limits from a static list?

SOLVE

Hi @SWard75,

 

You can find all email limits here: https://knowledge.hubspot.com/connected-email/sales-email-send-limits

 

Can you check what you're experiencing against the limits listed in the article? Keep in mind that especially for the connected accounts, the limits are not guarantees but known ceilings.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

What are the sequence limits from a static list?

SOLVE

Hi @SWard75,

 

You can find all email limits here: https://knowledge.hubspot.com/connected-email/sales-email-send-limits

 

Can you check what you're experiencing against the limits listed in the article? Keep in mind that especially for the connected accounts, the limits are not guarantees but known ceilings.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
SWard75
Member

What are the sequence limits from a static list?

SOLVE

Thank you. Am i correct in think that on Enterprise there is a limit of 1000 active contacts per sequence no matter the list size? This would make sense of why only 1000 of our 5000 contacts list is currently going through a particular sequence. 

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SWard75
Member

What are the sequence limits from a static list?

SOLVE

Are you saying the 1000 send per day (for Enterprise) is the blocker? I don't believe we are sending that many across other sequences per day. 

 

Also for the sequence where only 1000 of the 5000 contacts list are receiving the emails, the 1000 are now at step 2 (8 days apart) but the remaining 4000 are yet to recieve step 1. 

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