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JodieBush
Member

Website down / wont publish due to unknown error! Help please

SOLVE

Hi there 
I have just clicked on update website and it has taken the site offline any ideas how to resolve this please? 

Eeeek! Screen Shot 2025-08-08 at 09.16.59.pngScreen Shot 2025-08-08 at 09.16.22.png

0 Upvotes
1 Accepted solution
jonchim
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Website down / wont publish due to unknown error! Help please

SOLVE

hey @JodieBush
it looks like it might be a DNS issue with your domain. It doesn't appear to be resolving which may be causing issues with updating the website/page. Is this a domain that was recently connected?

Do you have any additional context you can share with us?






Jon Chim
VP of Design & Development
Hypha HubSpot Development


check Did my post help answer your query? Help the Community by marking it as a solution

View solution in original post

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2 Replies 2
chighsmith
Community Manager
Community Manager

Website down / wont publish due to unknown error! Help please

SOLVE

Hi @JodieBush,

Thank you for posting to the Community! 

I see that you published a page to your site however, you are receiving a 404 error. 

Have you tried to access the page in an incognito window after clearing your cache?

I'd also love to tag in some of our Community Champions to take a look here - @jonchim @jeremymandle and @LaurenRyan Happy Friday! Do any of you all have any ideas on this one? 

Cassie, Community Manager

 





 





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0 Upvotes
jonchim
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Website down / wont publish due to unknown error! Help please

SOLVE

hey @JodieBush
it looks like it might be a DNS issue with your domain. It doesn't appear to be resolving which may be causing issues with updating the website/page. Is this a domain that was recently connected?

Do you have any additional context you can share with us?






Jon Chim
VP of Design & Development
Hypha HubSpot Development


check Did my post help answer your query? Help the Community by marking it as a solution
0 Upvotes