CRM

prozakis
Top Contributor

Value of "Source" changed, with no reason

SOLVE

Today we realised that in a few hundred contacts the value of "Source" field in "Contact properties" changed from various values to a specific one. For no reason.

 

This is a new one. Have you heard it before?

Possible reasons?

 

Thank you in advnce

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1 Accepted solution
TitiCuisset
Solution
Community Manager
Community Manager

Value of "Source" changed, with no reason

SOLVE

Hi @prozakis 

 

Thank you for reaching out!

 

If you hover your mouse on the source property and click on Details, you should have more information on where the change is coming from. 

 

Then, you can consult this documentation to get more information on what you found. 

 

Hope that helps.
Have a lovely day,
Tiphaine.


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

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2 Replies 2
TitiCuisset
Solution
Community Manager
Community Manager

Value of "Source" changed, with no reason

SOLVE

Hi @prozakis 

 

Thank you for reaching out!

 

If you hover your mouse on the source property and click on Details, you should have more information on where the change is coming from. 

 

Then, you can consult this documentation to get more information on what you found. 

 

Hope that helps.
Have a lovely day,
Tiphaine.


HubSpot’s AI-powered customer agent resolves up to 50% of customer queries instantly, with some customers reaching up to 90% resolution rates.
Learn More.

0 Upvotes
prozakis
Top Contributor

Value of "Source" changed, with no reason

SOLVE

Found the culprit. Zapier automation was changing the source.

 

Thnaks a lot for your help

 

Panos