Using Email in HS to include Templates in REPLY
Nov 29, 2017 11:42 AM
I like the recent tweak to HS Sales so that we can now Reply to an email within HS. HOWEVER, it would be even better if, when I click Reply, I also have the choice to select a Template email to send to the contact. Reason: the contact responds asking for more info. I've already created a "more info" template. I don't want to redo that template in the Reply, yet that's what I'd have to do (or revert back to ignoring the Reply and sending a new email--where I can select the more info template).
When you make tweaks like this, it would be good to talk to a few of us beforehand so that it's really useful. Thanks!