Using Email in HS to include Templates in REPLY

realizeit
Top Contributor

I like the recent tweak to HS Sales so that we can now Reply to an email within HS. HOWEVER, it would be even better if, when I click Reply, I also have the choice to select a Template email to send to the contact. Reason: the contact responds asking for more info. I've already created a "more info" template. I don't want to redo that template in the Reply, yet that's what I'd have to do (or revert back to ignoring the Reply and sending a new email--where I can select the more info template). 

 

When you make tweaks like this, it would be good to talk to a few of us beforehand so that it's really useful. Thanks!

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2 Replies 2
edjusten
HubSpot Employee

Hi @realizeit  This is a great suggestion. Our product team often looks at Community Ideas Forum to find points of improvement suggested by our users. Can you add this as a post to our ideas forum for further comment?

 

Thank you,

Ed Justen


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realizeit
Top Contributor

will do

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