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Users are created as contacts by email integration
Hi,
we are using email integration through personal email accounts in Hubspot and through the Outlook plugin (default set to not track emails).
1. How can we switch off automatic contact creation? If e.g. we send out an email from hubspot to a contact and this contact replies with someone third in CC, this third person is created automatically as contact. How to switch off?
2. Same behavior if the third person is CC'ing someone that is a user (!) in Hubspot. Then this Hubspot user is additionally created as contact. How to switch off?
I cannot reproduce this - only when I would reply to the original recipient and the person they cced is the latter created as a contact. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share examples about this.