Users are created as contacts by email integration

CMayer
Contributor

Hi,

 

we are using email integration through personal email accounts in Hubspot and through the Outlook plugin (default set to not track emails).

 

1. How can we switch off automatic contact creation? If e.g. we send out an email from hubspot to a contact and this contact replies with someone third in CC, this third person is created automatically as contact. How to switch off?

 

2. Same behavior if the third person is CC'ing someone that is a user (!) in Hubspot. Then this Hubspot user is additionally created as contact. How to switch off?

 

Thanks!

Christoph  

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3 Replies 3
CMayer
Contributor

Anyone? 🤗

 

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TiphaineCuisset
Community Manager

Hi @CMayer 

 

Thank you for reaching out

 

I cannot reproduce this - only when I would reply to the original recipient and the person they cced is the latter created as a contact. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share examples about this. 

 

Thank you!

Best

Tiphaine


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0 Upvotes
CMayer
Contributor

Thanks @TiphaineCuisset !

 

This is exactly the case:

- I have users A and B in Hubspot and external contact X

- A is sending an Email from Hubspot to X and B is in CC

- Contact X is doing reply all and sending to A and B

- In this case user A and/or B are created as contacts

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