User who contacted company and assigned owner is different
解決
Hello,
Below is the series of events:
1. Company/Contact was imported into Hubspot, No Owner assigned
2. User A sent an email from Gmail to Company/Contact via 3rd party platform (Quickmail), Hubspot BCCed
3. Email activity was logged normally in Company/Contact records, but with name as user C, email as that of user A...
4. Also owner was Not assigned to A, but was instead assigned to another user B
It has happened several times already, and oddly, the assigned owner has always been user B although there are other users to the same Hubspot account.
User A has access to Contacts, Sales and Admin.
User B has access to Contacts and Sales only.
User C has access to superadmin.
Could I understand why this could have happened, and what can be done to prevent this from happening in the future?
User who contacted company and assigned owner is different
解決
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Q: Troubleshooting Contact Ownership.
Short A:
(see image)
Longer A:
Note: We haven't seen HubSpot email integrations normally assign HubSpot Contact Owners unless the contact is being created (as new).
Sounds like you're either looking for a workflow that's performing a (re-)assignment, or an integration that's doing it. Start by viewing the Contact Owner history for the contact.
User who contacted company and assigned owner is different
解決
Does my post help answer your question?
Help the Community by marking it as SOLVED
Q: Troubleshooting Contact Ownership.
Short A:
(see image)
Longer A:
Note: We haven't seen HubSpot email integrations normally assign HubSpot Contact Owners unless the contact is being created (as new).
Sounds like you're either looking for a workflow that's performing a (re-)assignment, or an integration that's doing it. Start by viewing the Contact Owner history for the contact.