User who contacted company and assigned owner is different

[xhng]

Hello,

Below is the series of events:

1. Company/Contact was imported into Hubspot, No Owner assigned

2. User A sent an email from Gmail to Company/Contact via 3rd party platform (Quickmail), Hubspot BCCed

3. Email activity was logged normally in Company/Contact records, but with name as user C, email as that of user A...

4. Also owner was Not assigned to A, but was instead assigned to another user B

It has happened several times already, and oddly, the assigned owner has always been user B although there are other users to the same Hubspot account.

User A has access to Contacts, Sales and Admin.

User B has access to Contacts and Sales only.

User C has access to superadmin.

Could I understand why this could have happened, and what can be done to prevent this from happening in the future?

[MFrankJohnson · Accepted solution]

Does my post help answer your question?

Help the Community by marking it as SOLVED

Q: Troubleshooting Contact Ownership.

Short A: 

(see image)

 

Longer A:

Note: We haven't seen HubSpot email integrations normally assign HubSpot Contact Owners unless the contact is being created (as new).

Sounds like you're either looking for a workflow that's performing a (re-)assignment, or an integration that's doing it. Start by viewing the Contact Owner history for the contact.

Does that help solve your question?

Best,
Frank

 

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