User gone

[MVella5]

Something happened with my user.

I have a lot of entries in there now it is asking me to create a new profile

I am afraid my data will go away

Please check

[BérangèreL]

Hi @MVella5,

I would like to apologize for the frustration, data issues, and business impact this has caused.
I understand how frustrating this can be.

Thank you so much @karstenkoehler for your help and time on this! 🌟

It seems that you lost access to your account.
For information, this is a public space, so to protect your data, please don't share any confidential or sensitive data.

If you still need help, can you please submit the form at the bottom of this article to see if you can recover your account data.

Also, if anybody else has anything to add and/or share, please feel free to join in the conversation 🙂

Thanks and have a great day!

Best,
Bérangère

[MVella5]

no one there to help

[karstenkoehler]

Hi @MVella5, I will stop replying now. You're not reading my responses, you're not following my suggestions for troubleshooting.

[MVella5]

I am sorry Just in crying position. Please help to get my data back.

[MVella5]

tell me the account id for [email here]

[karstenkoehler]

Hi @MVella5,

This is not HubSpot support. I'm not a HubSpot employee. I'm an independent party that helps community in their free time, without access to your data.

For me to help you, please follow my instructions.

Did you maybe create a new account? Can you switch to the old one? https://knowledge.hubspot.com/account/manage-multiple-hubspot-accounts

[karstenkoehler]

Hi @MVella5,

Have you tried opening app.hubspot.com and logging in with your regular login details?

Best regards

[MVella5]

Yes that is the normal link. It just signed me off.

Then it asked me to change pass

once I did it and I logged in all data is gone

I had 2300 entries in there only 2 are left

**bleep**

[karstenkoehler]

Hi @MVella5,

Did you maybe create a new account? Can you switch to the old one? https://knowledge.hubspot.com/account/manage-multiple-hubspot-accounts

[MVella5]

Please let me know if that helped

[MVella5]

There is only 1 account here
 a different one. I cannot change

[MVella5]

@karstenkoehler Please check if that helps. Thank you.

[MVella5]

Please check my account.
It asked me to create the new profile

now all my data is lost