Unknown Hubspot ID in BCC field - "Log in CRM" temporarily unavailable.SOLVE
Dec 12, 2017 7:25 PM - last edited on Dec 13, 2017 5:47 AM by roisinkirby
In outlook the default BCC is this, which is tied to my account is X@bcc.hubspot.com (X represents my acount number)
BUT it magically changed to be Y@bcc.hubspot.com (Y being a different number)
This just started happening at approximately 6pm EST today, as I can see the BCC changed in some emails I sent. I did NOT change anything at all and I can see when I go to Hubspot my account is still X (X represents my account number) and any reference in my Hubspot account to my account is referencing X@bcc.hubspot.com
I have tried logging out of Hubspot in Outlook and then logging back in, as well as closing Outlook and re-opening and the same issue occurs in that now my BCC is going to Y@bcc.hubspot.com and NOT X@bcc.hubspot.com. As a short term fix, I am manually deleting Y@bcc.hubspot.com and replacing it with X@bcc.hubspot.com
Please advise ASAP. I’m VERY CONCERNED some other Hubspot user is now getting access to my emails I sent and seeing them in their account.
Solved! Go to Solution.
Dec 13, 2017 5:44 AM - edited Dec 15, 2017 9:17 AM
Sending automatically tracked emails from Outlook through BCC by checking the "Log in CRM" checkbox was temporarily unavailable on Dec 13, 04:34 EST.
This was because the HUBID in the bcc address (HUBID@bcc.hubspot.com) was being replaced with the sender's ID instead. This issue has now been resolved.
There are multiple checks in place to ensure that the person that sends an email is an active user in the portal that email is to be logged in. Therefore no email can be logged in an unknown portal. There is no action or bounce-back of any sort for the bcc'd email if the user sending it is not an owner, however it does not get logged.
If you have any further concerns, please reach out to me directly.
@vinnyp17 I'm not clear on who you spoke with or where they got there information, but I am happy to work with you and our technical support teams to address any concerns moving forward.