Unique contact based on phone number instead of email id

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Srinivasthota1
Member

Hello Experts, 

 

 

I am new to Hubspot.  

Our E-commerce application and other applications use customer phone number as unique identifier but in Hubspot free version I see email id as Customer unique identification. 

 

Can we change it to a 10 digit phone number instead of email id?

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Accepted Solutions
HubSpotMaster
Solution
Key Advisor | Platinum Partner

@Srinivasthota1 You cannot change the unique identifier from email to phone number. Everything is based on an email from a HubSpot technical standpoint. 

 

You can always manage HubSpot using a custom ID for each customer with a custom property. 

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2 Replies 2
HubSpotMaster
Solution
Key Advisor | Platinum Partner

@Srinivasthota1 You cannot change the unique identifier from email to phone number. Everything is based on an email from a HubSpot technical standpoint. 

 

You can always manage HubSpot using a custom ID for each customer with a custom property. 

View solution in original post

DColourServic
Member

Is it still the case with Hubspot or we have a solution to this limitation now?

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