Unbounce contact

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New Contributor

How can I unbounce a contact if I know the email address is good and they shouldn't have been bounced?

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Regular Contributor

Hi @fhirsch72,

 

Check out this HubSpot article in the "Can I remove a hard bounce?" section:

 https://knowledge.hubspot.com/email/how-can-i-send-an-email-to-a-contact-that-has-previously-bounced

 

In the left panel of a contact record, there will be an option to unbounce if the email address has not bounced globally.

 

New Contributor

Mine must be a global unbounce because I don't that the option noted in the article.

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New Contributor

Therefore there is no solution if I have a Global Bounce?  What makes a bounce a global bounce vs. a regular bounce?

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Regular Contributor

You have the option to contact HubSpot support to ask them to remove the email address from their global bounce list.

 

Global bounce: a hard bounce for a permanent reason across three or more HubSpot accounts. Permanent bounces include email address is invalid and mailbox full. Global bounces are dropped from future emails across all HubSpot accounts.

 

Please note: when a contact's email address bounces globally, you cannot unbounce them in your HubSpot account. If the email address is legitimate, contact HubSpot support to unbounce them. However, certain bounce types such as unknown addresses and full mailboxes cannot be unbounced because these inboxes are likely abandoned.

 

 

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