Unable to view emails on hubspotSOLVE
Feb 25, 2021 12:42 AM
Thank you for posting these screenshots.
You have connected your personal inbox. This allows you to send one-to-one emails from the CRM, log email replies to the CRM, send sequences emails. Your connected personal inbox will not show under Conversations > Inbox.
The conversations inbox is meant for team emails and HubSpot advises against connecting a personal email. It's meant for connecting different channels and then view, reply, and manage all ongoing conversations in one plac.... It's not supposed to replace whatever client you're using for your personal inbox. A personal connected inbox would not show up here.
If you want to connect a team email channel and access it through the conversations inbox, the steps are explained here: https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channe...
I'd agree that this can be a bit confusing.
Hope this helps!
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