Unable to upload contact photo

SOLVE
Andrea_MSC
Member

Myself and another team have recently tried uploading photos to contact record.  When selecting a file we are grabbing it directly from our Dropbox account where we store them.  Once selected it appears and we hit confirm.  It shows up, but then when you leave the page and come back it's gone!  We've done this several times now on different computers - what's the issue?

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Accepted Solutions
jennysowyrda
Solution
Community Manager

Hi @Andrea_MSC,

 

Have you tried saving the image to your desktop and then importing it?

 

Is this issue only happening with specific images/for specific contacts? 

 

If you are still experiencing this issue, can you please send along a video/screenshots of what you are seeing? 

 

Thanks,
Jenny

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jennysowyrda
Solution
Community Manager

Hi @Andrea_MSC,

 

Have you tried saving the image to your desktop and then importing it?

 

Is this issue only happening with specific images/for specific contacts? 

 

If you are still experiencing this issue, can you please send along a video/screenshots of what you are seeing? 

 

Thanks,
Jenny

View solution in original post

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