Unable to turn on sequence unenrollment triggers

[ERylance]

I want contacts to be unenrolled from a sequence if they book a meeting, but I can't change the setting as it says 'This unenrollment trigger is used in every sequence, so it can't be edited for now'. Any ideas on how to change this??

[karstenkoehler · Accepted solution]

Hi @ERylancem

If you want contact to unenroll when they book a meeting, the setting is already in the right place (the toggle is flicked to the right which mean it's on).

The tooltip isn't explaining it very well. There are unenrollment triggers which cannot be changed for any sequence. A meeting booked is one of them: https://knowledge.hubspot.com/sequences/unenroll-from-sequence#automatic-unenrollment

Best regards!

[karstenkoehler · Accepted solution]

Hi @ERylancem

If you want contact to unenroll when they book a meeting, the setting is already in the right place (the toggle is flicked to the right which mean it's on).

The tooltip isn't explaining it very well. There are unenrollment triggers which cannot be changed for any sequence. A meeting booked is one of them: https://knowledge.hubspot.com/sequences/unenroll-from-sequence#automatic-unenrollment

Best regards!

[DHolguin08]

Hi Karsten,

I hope you are doing well. Regarding this function, I would like to know if it is possible to turn off this unenrollment trigger, as I have experienced that once the person clicks on the meeting link, they are automatically unenrolled, even if they have not scheduled a meeting. However, when I try to disable this sequence setting, I get the message shown in the image which prevents me from disabling it.

[BBMCS]

I'd also like to chime in and ask is it possible to turn the first or third option off here? What if you want them to get all of the sequence emails whether they respond/book or not?

[DianaGomez · Accepted solution]

Hi @BBMCS,

Thanks for reaching out to the Community!

Those options cannot be turned off. Both are the default for every sequence currently. 

I’ve noticed a similar idea in our Ideas Forum: Disable Automatic Unenrollment in Sequences. To contribute, upvote the existing idea and share more details about your specific use case in the comments.

Thank you!

Diana