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We use Fathom recorder to import summaries from meetings. I can see a preview of the meeting for all customers, but when I click in to review details it turns to this.
Other users in my organization are able to navigate to the meetings without any issue.
2 Accepted solutions
Hi @MMiller290,
Have you tried clearing cache/cookies, using a private tab or another browser? Please also make sure all browser extensions are deactivated as these can interfere with HubSpot.
Lastly, please ensure you're using a supported browser: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot
Best regards
| Karsten Köhler |
 | Did my post help answer your query? Help the community by marking it as a solution. |
Hi @MMiller290 ,
The issue you're experiencing is usually caused by either a browser/cache problem or a permissions/integration setup issue with your user account.
Here are a couple of quick steps to try:
-
Browser Troubleshooting: Clear your browser cache, try using a different browser, or open the page in incognito/private mode.
-
Check Integration Access: Ensure your HubSpot user is fully connected to the Fathom app via Settings > Integrations > Connected Apps.
If the issue still persists, I recommend reaching out to HubSpot Support with relevant screenshots and details; they’ll be able to help you further.
Hope this helps!
Hi @MMiller290 ,
The issue you're experiencing is usually caused by either a browser/cache problem or a permissions/integration setup issue with your user account.
Here are a couple of quick steps to try:
-
Browser Troubleshooting: Clear your browser cache, try using a different browser, or open the page in incognito/private mode.
-
Check Integration Access: Ensure your HubSpot user is fully connected to the Fathom app via Settings > Integrations > Connected Apps.
If the issue still persists, I recommend reaching out to HubSpot Support with relevant screenshots and details; they’ll be able to help you further.
Hope this helps!
@MMiller290 very strange - in that case I'd recommend reaching out to HubSpot support via chat or email.
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
Hi @MMiller290,
Have you tried clearing cache/cookies, using a private tab or another browser? Please also make sure all browser extensions are deactivated as these can interfere with HubSpot.
Lastly, please ensure you're using a supported browser: https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot
Best regards
| Karsten Köhler |
| Did my post help answer your query? Help the community by marking it as a solution. |
