Unable to see emails received from the account's email

[AdminSt]

Hi, 

Emails sent from and to the inbox email of the account are not showing up on Hubspot.

For example, we have an Gmail connected inbox for asd@asd.com.

Some of our internal system generated emails are sent to asd@asd.com from asd@asd.com. Now, none of such emails show up under conversations. 

Is there a workaround for this?

[jennysowyrda · Accepted solution]

Hi @AdminSt,

You can manage your conversations inbox filtering by following the steps outlined here.

Thank you,
Jenny