Unable to see emails of any contact

[AAgrawal]

Hello,

I have recently signed up for HubSpot and have connected my G Suite account to it. However, when I click on a contact, and go to the Emails tab, I do not see any emails sent to received from that contact. I did not send emails through HubSpot, sent them through G Suite in Chrome. 

What am I doing wrong? Any help is appreciated.

Thanks,

Anshul

[TiphaineCuisset]

Hi @AAgrawal 

Thank you for reaching out. 

To be able to log emails in HubSpot from your connected email account, you need to install the HubSpot Sales extension/add-in. As you're using Gmail and Chrome, you'll need to install the HubSpot Sales Chrome Extension. The steps can be found here.

In the below article, you'll have a good starting point on how the extension is working:

Get started with the HubSpot Sales Chrome extension 

Hope that helps.
Have a lovely day,
Tiphaine.