Sep 13, 20237:34 AM - edited Sep 13, 20237:35 AM
Member
Unable to import contacts
SOLVE
When I try and upload an Excel Sheet of contacts I get this popping up each time:
The sheet I am uploading only has one tab on it with 8 columes that include: First Name, Last name, Phone Number, Mobile number, Address, Company name, email address, notes).
If I select the option of uploading multiple sheets then I get the same error:
Based on the error message your XLSX file has more then one tab or worksheet, hard to tell without seeing a screenshot of the import sheet. Have you tried exporting your worksheet as a CSV and importing that into HubSpot?
The multiple file option you are showing is when you literally have two seperate Excel files - not multiple worksheets in one Execl file.
I hope that helps.
Frank
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Hey @LB2 are you sure there are no empty sheets within your spread sheet? If it only has 1 sheet/tab then you could try export the file as a CSV instead of an xlsx file. Csv can only have one sheet so you should get around this issue with that if you try!
Tom Mahon Technical Consultant | Solutions Engineer | Community Champion Baskey Digitial
Hey @LB2 are you sure there are no empty sheets within your spread sheet? If it only has 1 sheet/tab then you could try export the file as a CSV instead of an xlsx file. Csv can only have one sheet so you should get around this issue with that if you try!
Tom Mahon Technical Consultant | Solutions Engineer | Community Champion Baskey Digitial
Based on the error message your XLSX file has more then one tab or worksheet, hard to tell without seeing a screenshot of the import sheet. Have you tried exporting your worksheet as a CSV and importing that into HubSpot?
The multiple file option you are showing is when you literally have two seperate Excel files - not multiple worksheets in one Execl file.
I hope that helps.
Frank
Found my comment helpful? Great! Please mark it as a solution to help other community users.