Unable to Download Exports from Notification Center

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New Member

When I export a file, I receive a notification in the notification center that tells me my export is complete and will be delivered via email, but I'm not able to download them through the notification center.  I have email notifications turned off and would prefer to download via the notification center.  Is there any way to fix this?Annotation 2019-09-16 151016.pngAnnotation 2019-09-16 151137.pngAnnotation 2019-09-16 151151.png

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Esteemed Contributor | Gold Partner

@randydean To make things easier I just put it in a video for you to see using Vidyard.  

 

You can download exports from settings and "Import & Export" on the left-hand side.  You will then see a Download button from your completed export.

 

Hope this helps.






Pearagon




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Regular Contributor

That button is grayed out.Annotation 2019-09-18 123900.png

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Esteemed Contributor | Gold Partner

@carlyejowens It means the download has become old and is no longer available.






Pearagon




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New Member

When does the Download button become active?  I see it there, but it's grayed out.

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Resident Expert

@randydean what happens when you click on the cloud download in notifications?

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Resident Expert

@randydean try again and make sure you are attempting to download right away. then let us know what happens. 

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