Unable To Edit Notes

New Contributor

I am unable to edit notes that have already been entered/saved to a company's contact page if it has an attachment. After pressing edit, the text box does not allow any typing to occur. 

 

I am able to make a new note and add an attachment and save it. 

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HubSpot Alumni

Hi @areynolds, are you still experiencing this behavior?

 

Indeed, I am able to edit notes on Company records with attachments:

 

notes.gif

 

Could you try clearing your cache, restarting your browser, and trying again? Does this happen on notes on all objects, or just companies? Does it happen when the note does not have an attachment?

 

If the issue persists, please send me a link to the company record in question, and I will take a look.

 

Thanks,

May

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New Contributor

@areynolds : Same experience, but found it: the edit button in upper left is greyed out, yes, but when you hover over the note text you see another edit button on the lower right! Via that you can edit the note.

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