CRM

theXO
Member

Two contacts, 1 email address

SOLVE

Is there any way to assign the same email address to two different contacts?  I would like profiles for up to 3 or 4 different contacts to track separate interactions but they share a sales@suchandsuch.com type address.  Is there no way to give them each their own distinct profile while using the same email address?  I'm not concerned that all emails will be tracked to all profiles.

 

Thank you in advance.

 

Matt

2 Accepted solutions
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Two contacts, 1 email address

SOLVE

Hi @theXO

 

It's not possible I'm afraid. HubSpot uses email address as the unique identifier for contact de-duplication, so entering a second name to an existing email address just overwrites the first one entered. 

Phil Vallender | HubSpot Website Agency

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MHolzer
Solution
Contributor

Two contacts, 1 email address

SOLVE

Hey!
There is a workaround!

You can just place a "+1" infront of the email and then it also gets sent to the right adresser/you can have the same email on different contacts. have different first/ last names / enroll them via workflow and sent it to the one email adress that you saved across the different contacts

The Emailadress would still contain the +1 but it would go to the right email like you see below:

MHolzer_0-1699955993416.png

 

 


So it would look like this:
1. anna@email.com
2.anna+1@email.com

You can create/automate this in a workflow by splitting emails up into two parts (properties) and putting them then back together.

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24 Replies 24
MatthewShepherd
Key Advisor

Two contacts, 1 email address

SOLVE

Removing duplicate comment

Matthew Shepherd

Freelance HubSpot Consultant
CRM Consultant | SEO Specialist

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Camirand
Participant

Two contacts, 1 email address

SOLVE

Could this thread be moved to Hubspot Ideas.


Most of my old customers use only one email for the couple. When i want to email one more than the other and would like to have the note in their respective profile, it get complicated. I have to copy paste...

 

Thanks

bsummerville
Participant

Two contacts, 1 email address

SOLVE

I have the same issue.  2 clients in the household, 1 email address for the both...takes up more time to "copy and paste" into the "other" record.

theXO
Member

Two contacts, 1 email address

SOLVE

Thank you for your help Phil.

0 Upvotes