Oct 3, 202311:34 AM - edited Oct 3, 202311:35 AM
Twitter Icon Update - Email Signature
Hello, We were recently onboarded using a HubSpot 3rd party that created our html signatures for our users within the platform. However, the twitter social link is still using the old image and "X" is not appearing. How can this be updated? Also, we have a custom link/image for requesting proposals to include and not sure if the CTA space is the correct area for this as it is not appearing on the preview screen after adding.
Hey @SMcGoldrick you'll need to upload the new x logo you wish to display somewhere that is publicly viewable, then update the twitter logo url in your signature to the url of the new log you've uploaded.
Hey @SMcGoldrick apologies you had initially said the signature was created by a third party. Just to confirm, are you talking about these email signatures? Normally this tool just takes in rich text/custom html.
Yes, a 3rd party onboarded us and took care of this piece and now I am learning on my own with new users being added. Since this post HubSpot support reached out and stated they have not received correspondence from Twitter for authorization to implement the change (system related not user). Once they do the platform will reflect the new logo. So, nothing anyone can do until this is pushed to the platform.