CRM

SMcGoldrick
Contributor

Twitter Icon Update - Email Signature

Hello,  We were recently onboarded using a HubSpot 3rd party that created our html signatures for our users within the platform.  However, the twitter social link is still using the old image and "X" is not appearing.  How can this be updated?  Also, we have a custom link/image for requesting proposals to include and not sure if the CTA space is the correct area for this as it is not appearing on the preview screen after adding.

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TomM2
Key Advisor | Partner
Key Advisor | Partner

Twitter Icon Update - Email Signature

Hey @SMcGoldrick you'll need to upload the new x logo you wish to display somewhere that is publicly viewable, then update the twitter logo url in your signature to the url of the new log you've uploaded. 

You should find the code for the existing signatures by accessing your signature settings

It should just be a case of having each user swap the twitter logo url for the x logo url. 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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SMcGoldrick
Contributor

Twitter Icon Update - Email Signature

The social link for our company is what is needed in this space of the signature tool and autopopulates the icon.  Are you sure this is not a HubSpot issue with a backend update that is needed?

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TomM2
Key Advisor | Partner
Key Advisor | Partner

Twitter Icon Update - Email Signature

Hey @SMcGoldrick apologies you had initially said the signature was created by a third party. Just to confirm, are you talking about these email signatures? Normally this tool just takes in rich text/custom html. 

 

Or are you referring to the email signature builder tool made by Hs marketing? 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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VBarodzich
Member

Twitter Icon Update - Email Signature

Hi Tom, 

Could you advise on the email signature building tool with old Twitter logo? When it can possibly be update or how to change it now? Thank you in adance.

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TomM2
Key Advisor | Partner
Key Advisor | Partner

Twitter Icon Update - Email Signature

Hi @VBarodzich I don't work for HubSpot so wouldn't have any insight into their release schedules. It might be worth opening a new post to request this info from HubSpot! 

Tom Mahon tom@hub-spark.com
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Did my post help answer your query? Help the community (and me) by marking it as a solution.


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SMcGoldrick
Contributor

Twitter Icon Update - Email Signature

Yes, a 3rd party onboarded us and took care of this piece and now I am learning on my own with new users being added.  Since this post HubSpot support reached out and stated they have not received correspondence from Twitter for authorization to implement the change (system related not user).  Once they do the platform will reflect the new logo.  So, nothing anyone can do until this is pushed to the platform.