CRM

InkJetComet
Participant

Total Count of tickets over months

SOLVE

Hi, 

 

I am trying to create a report that shows a COUNT of the open tickets (status) each month. So right now I know I have 316 open tickets. But I cannot plot it by time/date. For example Last week I may have had 323 tickets open. 

 

I can see filters for dates opens and modified, I dont want that. I want count by date

 

Thanks

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Total Count of tickets over months

SOLVE

Hi @InkJetComet,

 

This is unfortunately not possible at this stage. Custom HubSpot reports will always visualize the status quo, not previous states of a pipeline. And while there are similar reports in the sales analytics for deals, this was not yet introduced for ticket.

 

You could request this in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

0 Upvotes
2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Total Count of tickets over months

SOLVE

Hi @InkJetComet,

 

This is unfortunately not possible at this stage. Custom HubSpot reports will always visualize the status quo, not previous states of a pipeline. And while there are similar reports in the sales analytics for deals, this was not yet introduced for ticket.

 

You could request this in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas

 

These requests submitted to the HubSpot Ideas section of the community are reviewed by the HubSpot product team, based on their popularity and the assumed demand. I'd recommend commenting and upvoting.

 

Have a great day!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
InkJetComet
Participant

Total Count of tickets over months

SOLVE

Thank you for the replay, while not the answer I wanted, it was somewhat expected. 

I will add it as a feature request. 

 

Thank you 

 

0 Upvotes