Tickets Should be Split from Emails in Records

[SSpiteri]

Tickets should have its own 'view' in the below tabs in Contact and Company Records. 

Emails tab is flooded between communications from Marketing, Sales etc. Support/Help Desk tickets should have it's own independent record. 

Current View

[Lucila-Andimol · Accepted solution]

Hey @SSpiteri 

you can see tickets in the right column as associations 

and you can also have custom cards in the middle column with the ticket information that you need to see

for example Ticket conversations.

Emails is just the general tab for those type of activities.

You can also try out what Gaurauv is showing you

to see if this solves your need.

hope this helps

[Gaurav_Aggarwal]

Hey @SSpiteri 

The dashboard you have shown in the screenshot shows the contacts or Company activities if you want to view all the ticket activities associated with the contact and companies you can simply filter the activities and select the checkbox to show ticket activities : 

Yes, you can create a custom view for tickets separate from emails in Contact and Company Records. Follow these steps to create a custom ticket view in HubSpot: https://knowledge.hubspot.com/help-desk/organize-teams-and-views-in-help-desk