The impact of GDPR settings for internal mails etc.

Hannahv
Participant

If you would like to send an internal e-mail, a follow-up mail or a notification to a contact that is not in your database (meaning someone that you do not want to add in your database, such as internal employees), what is the impact of the GDPR settings?

 

As Hubspot does not send mails to anyone without a legal basis for communicating (a subscription corresponding with the email type you're sending), then it would also not be possible to send follow-up mails or internal mails to e-mailadresses that are not linked to a contact in your database? 

 

For example: whenever someone fills in a form for vacancies on our website, we want to send a notification to the HR department, which is now done via a follow-up mail on forms or a workflow. The general HR e-mail address is however not registered in Hubspot, so there is no legal basis for communication, nor a subscription type linked to it. Will these kind of mails still be send? If not, how to solve this?

6 Replies 6
roisinkirby
HubSpot Product Team

How are you sending these emails? Using your email client (e.g. Gmail / Outlook) or using the CRM Email tools?

0 Upvotes
Hannahv
Participant

We are sending the e-mails via our marketing platform.

0 Upvotes
roisinkirby
HubSpot Product Team

HubSpot's Marketing Hub?

0 Upvotes
Hannahv
Participant

Yes

0 Upvotes
vbrech
HubSpot Employee

2018-11-14 12_19_11-Window.png

 

If this optional checkbox is active, then you will indeed have to a create a contact with appropriate subscriptions for each recipient of an "internal email" sent via workflow.

0 Upvotes
JimHarris
Contributor

We currently are experiencing much pain from this.

 

We use Workflows and the Internal Email function to send alerts, MQL notifications, and all sorts of internal messages. Ever since turning on GDPR mode this has become a giant headache causing us to drop the ball with many customers.

 

It boggles the mind why an internal email event triggered from a workflow is affected by GDPR subscription settings.