Text Messaging SMS Conversations - Any integrations?

WilliamH
Member

Is there an integration to have text message SMS conversations with contacts within the CRM?

 

I tried to integrate Justcall.io but does not seem to work with messaging in the CRM even with my sales pro account.

 

Zapier has a lot of integrations to send one off messages but not actually have conversations. Any suggestions are greatly appreciated 🙂 

27 Replies 27
jmcallister925
Participant

Would LOVE the ability to text clients through sales/

JosieSA
Contributor

hi 

I would LOVE for there to be a Task Type = SMS   (or similar). We follow up a lot with SMS messages to our leads. 

 

thanks 

daniull
Participant

email is hard....sms is easy....GMAIL tracks via hangouts    shouldn't be too hard to track? no?

 

I use SMS all the time....  I would live to see this feature added....  i get over 95% replies to SMS...I would live to see that in the timeline of contact on the client page.

Jonnydk
Top Contributor

Hi which sms solution/platform are you using?

JosieSA
Contributor

We havent yet implemented the SMS integration. We are based in South Africa so will be limited to the suppliers in this region

srinath
Member

Hi @JosieSA - I have pitched RoloCRM elsewhere on this thread. Just want to add that since it works with any carrier, it will work for you in South Africa as well.

0 Upvotes
chrisbrisson
Member

Hey Daniull, have you started using an SMS platform for HubSpot yet? If not, take a look at our app Salesmsg that integrates with HubSpot.

 

https://www.salesmessage.com/hubspot

0 Upvotes
sncreative
Member

Does this log responses in Hubspot?

 

0 Upvotes
srinath
Member

@sncreativeif you are asking about RoloCRM. Yes it does.

0 Upvotes
Cmorrison
Participant

For sure!

0 Upvotes
ACELeon
Participant

It would save me a lot of time if there were an affordable and easy  SMS Texting integration. Currently I must export from  HS to take my mobile numbers to another place that has affordable texting and vice versa to HubSpot because they have the best e-mail! What a pain! However, I checked out the companies with integrations with Hubspot and they are expensive and will only work for much larger companies than ours.  Would love this option HS. Please consider. Thanks.

 

srinath
Member

@ACELeon  Please check out https://rolocrm.in/hubspot.

- You can continue to use your carrier plan
- You can send SMS to your customers and receive them

- It does not break the bank. Our single user plan is priced at USD 5/Mo and we have plans for teams as well.

 

RoloCRM is an android app that you can download at from Google Play

0 Upvotes
Ruben_Leon
Participant

Has anyone found a solution?  If I'm not sitting at my desk, or I don't have my sound on I don't know I have an incoming chat conversation.   There has to be a way to have some notification via SMS and be able to chat back and forth from your phone so you're not tied to your desk.  I don't want to have the Hubspot app on my iphone running constantly.  

 

Help?  Ideas?  If there isn't a solution yet I'd be interested in possibly co-opting the cost of having this developed with some sort of Zapier or other connection to make this possible.  Would you?

0 Upvotes
chrisbrisson
Member

Hey Ruben, we have a mobile app for Salesmsg that works just like your regular phone. You can automate texts from HubSpot workflows and when people reply, you can reply from your computer or our mobile app.

 

Android:

https://play.google.com/store/apps/details?id=com.salesmessage.arcadia.app

 

Apple:

https://apps.apple.com/us/app/salesmsg-business-texting/id1450828104?ls=1

 

Plus our integration works very well with HubSpot. Take a look:

https://www.salesmessage.com/hubspot

0 Upvotes
Ruben_Leon
Participant

We ended up using a company called LiveChat, that integrates directly with HubSpot.  It works great, I get notifications to my phone, my iPad, and my Apple Watch.  I can reply directly from my iPhone or iPad or my desktop from within an app.  We even have our team members using their desktop app on PC.  It has solved our issues, and it has a bunch of bells and whistles, that we have yet to take advantage of, but it works, well and that's what I was looking for until Hubspot creates their own solution.

 

Thanks,

 

Ruben Leon

Spectrum Mailing Lists

bashquandry
Participant

There is a third-party integration that claims this finctionality. Has anyone tried it? https://www.hubspot.com/integrations/salesmsg 

0 Upvotes
Ruben_Leon
Participant
Actually I started using LiveChat and it works great for only $39 a month per seat or 33 if you pay it for the year. It comes up on my phone my iPad and everything and gives loud notifications it says new visitor or incoming chat. You should check it out it’s under integrations on the HubSpot site under live chat I looked at a couple others but many of them were like over $300 a month.
JosieSA
Contributor

hi 

we are using a SMS Hubspot integration - see link below. It works great for us. The team can send sms messages from within the contact record, or via a workflow and the message and reply shows up in the activity feed as a note and the team get email notifications when sms messages are sent / received. And it is now fully integrated with the workflow feature. 

 

https://inboundaddons.com/inbound-sms/

0 Upvotes
ndwilliams3
Key Advisor

I tried it out about 6 months ago. I was looking for a way to trigger an initial SMS from the sales rep via a workflow and have the ability for 1:1 conversations if there is a reply. Had issue getting the tokens to work and never quite got it working like I wanted before our legal team gave me the kill order as it didn't have opt-in management, only opt-out.

 

 https://www.hubspot.com/integrations/salesmsg 

chrisbrisson
Member

Hi, I'm Chris over at Salesmsg. We do offer a "double opt in" feature so the contact can reply Y or Yes to "opt in" to then start the conversation. 

 

When enabled, when a contact is added or sent a text from a workflow, the first text is a confirmation sms. They reply Y and are then able to be contacted.

 

Have you seen this?

Salesmsg double optinSalesmsg double optin

0 Upvotes
jennysowyrda
Community Manager

Hi @chrisbrisson,

 

Just wanted to add this resource regarding your product which has some great information in it. 🙂  

 

For a full list of SMS integrations, I wanted to share this resource as well.

 

Thank you,
Jenny

0 Upvotes
maxmovers
Member

I need a way to text message myself the contents of a chatflow? how do i do  this?

 

exmple, 

if someone has a conversation with a chatbot, how do i send myself thta conversation after the chat is over? *LEADS

0 Upvotes
chrisbrisson
Member

Yes you can do this using Salesmsg Triggers and HubSpot's Webhooks. 

0 Upvotes
SH2
Member

Is there a solution with native texting? I don't want to use another phone number.

0 Upvotes
srinath
Member

Hi @SH2 ,

 

Check out RoloCRM - https://ecosystem.hubspot.com/marketplace/apps/productivity/workflow-automation/rolocrm

 

RoloCRM uses your native phone number and logs calls and SMSes you exchange with your hubspot contacts.

 

Note: This works only on Android

 

Regards,

Srinath

0 Upvotes
BigSugarD
Contributor

Hi Everyone, 

 There is a reason why HubSpot can take time in worrying less about this. If I may, I'd like to introduce to you https://aloware.com/

Yes, a premier partner of HubSpot, probably the most seamless integration you can ever imagine. Now while I am not trying to boast, however, our two-way sync instantly keeps all records and activities up-to-date. Every call, text, or activity you do automatically logs into HubSpot’s database where you can tag leads according to call dispositions, use them for workflow automation, or send text campaigns from a single device.

No harm in checking us out, https://aloware.com/integrations/hubspot, as they say, to see is to believe. 

If I can be of any help, please let me know. 

0 Upvotes
sgraci
Participant

This would be a great component to have as many competitors like Active Campaign and Act-On are integrating already.

0 Upvotes