Technical question about current issue

[gelflex-cc]

Hi @jennysowyrda 

I have the luxury of waiting to make changes in the CRM. Is it advisable for those of us with the luxury to wait and not add to the backlog of information?

[gelflex-cc]

@jennysowyrda Please feel free to take this post down when appropriate.  

Hope everyone is doing ok...........

[MFrankJohnson]

Posts typically aren't taken down unless they violate the HubSpot Community Guidelines. That being said, you may always 'unsubscribe', so as not to receive additional messages.

This is the #1 reason to only tag people (sparingly) if we'd like for them to receive ALL messages in the thread without having to subscribe. 🙂

- see image

Hope that helps.

[gelflex-cc]

@MFrankJohnson Understood, however, this won't be necessary once full functionality is restored.  Since it is my own post, I won't unsubscribe. 

[MFrankJohnson · Accepted solution]

+1 - Thanks to everyone at HubSpot (and other companies) for pitching in to help.

Yesterday we met all client deadlines by testing email templates in email clients outside of HubSpot with the help of the wonderful guys at Email On Acid. (beautiful platform)
- see Email On Acid Saves The Day While HubSpot Is Down!

CAUTION FLAG
However, with today's backlog causing sustained slowness, we've opted to 'wave the caution flag' and wait ...

We're pushing most work to this weekend (typically light marketing days for HubSpot) instead of fussing with incessant delays when either performing large imports (i.e., >10K records), or building/testing templates, emails, pages, and workflows.
[Risk of errors is too great. IMHO]

As far as 'sending' email ...

SALES EMAIL (One-to-One)
Sales teams for our clients are continuing to send with mixed results -- i.e., some updates aren't being reflected in HubSpot for >5 mins. Email sequences continue to be a challenge (since we can't pause those), but we'll have to revisit sequences after the platform normalizes.
[If there was ever a valid use case in support of the ability to pause sequences ... well ... this is it! :|]

In all cases, our individual one-to-one email sends outside of HubSpot are NOT impacted.

MARKETING EMAIL (One-to-Many)
Most of our client audiences are accustomed to receiving marketing content at regular intervals, so we're waiting instead of having marketing content delivered late today, this weekend, or worse (not at all). Our next regularly scheduled send is Tuesday (for good reason).

++
That's what we're doing for OUR clients in an effort to mitigate lost opportunities and duplication of effort (waste). In no way should our choice to wait be interpreted as a lack of faith in HubSpot's ability to restore service to 100% as quickly as possible. In fact, just the opposite. As long-time HubSpot customers ourselves, we're very familar with HubSpot's 'all-hands-on-deck' philosophy during any loss of service event.

Each organization must gauge thier needs against the CURRENT SYSTEM STATUS, and decide for themselves.
- see https://status.hubspot.com/

Marketing automation means lots of things are running fast and on 'automatic'. It often takes considerable effort to pause and reschedule automation, all of which must be re-evaluated and (in many cases) re-tested again before go-live.

Will there still be a negative impact? Yes.

Will we have reduced that impact to the best of our ability? Absolutely.

Will our clients understand? We hope.

Regular status updates and a support community like this helps ... LOTS.

Thanks again all.

[gelflex-cc]

@MFrankJohnson  I am with you. I want to allow the crew who is working tirelessly for US the space to do their job and not add any unnecessary pieces. 

Great that others for standing up to help.