Team inbox emails sent from Outlook not showing up on Hubspot

kimikat11
Member

Hi Hubspot Hivemind 🙂

 

I've connected a team inbox to Hubspot successfully - but for some reason, outgoing team inbox emails sent from Outlook, are not showing up in the Sent folder in the Hubspot Inbox.
 
Is there a function or setting I've missed to enable visibility of these outgoing emails on Hubspot? Or is there way I can view ALL outgoing emails, sent from both Hubspot & Outlook, through Hubspot? Please help!
 
Cheers,
Kim
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1 Reply 1
JessicaH
HubSpot Alumni

Hi @kimikat11,


Thanks for reaching out.
I want to tag in some thought leaders to see if they can assist with this.
Hi @iamathlete @ElyshaShave, would you be able to share your thoughts?

Thanks,
Jess 


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